Effective Date: July 4, 2026
Refund & Return Policy
At ViliciousLiving, we are committed to providing fresh, high-quality, made-to-order juices. Because our products are perishable and prepared for immediate consumption, we maintain the following Refund and Return Policy to ensure fairness while protecting product safety and quality.
By placing an order with ViliciousLiving, you agree to the terms outlined below.
1. Nature of Our Products
Our juices are:
- Freshly prepared.
- Perishable food items.
- Intended for immediate refrigeration and consumption.
- Produced in small batches using fresh ingredients.
Due to the perishable nature of our products, all sales are considered final once delivery has been completed.
2. No Returns
For food safety and health regulations, ViliciousLiving does not accept returns of any juice products after they have been delivered.
Returned beverages cannot be resold or redistributed, regardless of whether they have been opened or remain sealed.
3. No Refunds After Delivery
Once an order has been successfully delivered to the address provided by the customer, refunds will not be issued for any reason, including but not limited to:
- Change of mind.
- Personal taste or flavor preference.
- Ordering the wrong product.
- Ordering an incorrect quantity.
- Failure to refrigerate products after delivery.
- Products not consumed before the recommended consumption period.
- Customer unavailability after successful delivery.
- Minor variations in color, texture, or taste that naturally occur in fresh produce.
All delivered orders are considered final.
4. Quality Guarantee
Your satisfaction is important to us.
If you believe your juice has a quality issue, we will gladly review your concern and, where appropriate, provide a replacement product.
Examples of quality concerns may include:
- Leaking containers.
- Damaged packaging.
- Spoiled product upon delivery.
- Incorrect product received.
- Product that appears contaminated.
- Missing items from your order.
Replacement requests are evaluated on a case-by-case basis.
5. Evidence Required for Replacement
To help us investigate and resolve quality concerns quickly, customers must provide:
- Clear photographs of the product.
- Photographs of the packaging.
- Images showing the issue.
- Order information (order number or receipt).
- A brief description of the concern.
Failure to provide sufficient evidence may result in the replacement request being declined.
6. Timeframe for Reporting Issues
Because our juices are highly perishable, any quality concerns must be reported within 24 hours of delivery.
Requests submitted after this period may not qualify for a replacement.
7. Replacement Policy
If, after review, ViliciousLiving determines that a quality issue exists, we may provide:
- A replacement of the affected product; or
- A replacement of equivalent value, at our discretion.
Replacements are offered only for verified quality-related issues and are not redeemable for cash.
8. Delivery Responsibility
Customers are responsible for ensuring:
- The delivery address is accurate.
- Someone is available to receive the order where applicable.
- Products are refrigerated promptly after delivery.
ViliciousLiving cannot be responsible for product quality after delivery if proper storage instructions are not followed.
9. Incorrect Delivery Information
ViliciousLiving is not responsible for orders that cannot be delivered due to:
- Incorrect addresses.
- Incomplete addresses.
- Incorrect contact information.
- Customer unavailability.
Orders affected by these circumstances are not eligible for refunds or replacements.
10. Allergies and Dietary Restrictions
Customers are responsible for reviewing ingredient information before purchasing.
ViliciousLiving is not responsible for allergic reactions or sensitivities resulting from ingredients listed in our products.
If you have food allergies or dietary concerns, please contact us before placing your order.
11. Order Cancellations
Orders may only be cancelled before preparation begins.
Once preparation has started, cancellations cannot be accepted because products are made fresh specifically for your order.
12. Exceptional Circumstances
ViliciousLiving reserves the right to review exceptional situations individually and determine an appropriate resolution where warranted.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
13. Contact Us
If you experience a quality issue or have questions regarding this Refund & Return Policy, please contact us.
Email: [email protected]
Please include:
- Your full name
- Order number (if available)
- Date of purchase
- Photos of the product
- Description of the issue
Our team will review your request as promptly as possible.
Thank you for choosing ViliciousLiving. We appreciate your trust and are committed to delivering fresh, high-quality juices while maintaining the highest standards of food safety and customer service.
